Frequently Asked Questions
Everything you need to know about shopping with Pretavoir.
Are all your products authentic?
Yes, we guarantee 100% authenticity on all items. Every piece is sourced directly from official manufacturers and comes with original packaging and documentation.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout for those who need their fashion essentials sooner.
What is your return policy?
We offer a 14-day return window for all unused items in their original condition. Please ensure all tags and protective films are intact to qualify for a full refund.
Do you ship internationally?
Yes, Pretavoir ships to over 50 countries worldwide. International delivery times vary by location and are calculated during the checkout process.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.